Privacy Policy

Big Ron keeps two things sacred: a clean grill and your trust. This Privacy Policy explains what personal information we collect when you visit or buy from bigronbbq.com, how we use it, who we share it with, and the choices you have. By using the site you agree to the practices described here.

Who We Are

Big Ron BBQ is a store located at 403 Bank Street, Suite 1073, Ottawa, Ontario, K2P 1Y6, Canada. For any privacy question or request, email support@bigronbbq.com and a human will reply within 1 business day.

Information We Collect

We collect information you give us and information gathered automatically when you use the site.

  • Order and contact details you provide at checkout or by email, such as your name, shipping and billing address, email address, and phone number.
  • Payment information. Card and payment details are entered directly with our payment processor. We do not see or store your full card number.
  • Account and communication data, such as your email if you join our Crew List and the content of messages you send our support team.
  • Device and usage data collected automatically through cookies and similar technologies, such as your IP address, browser type, pages viewed, and how you reached the site.

How We Use Your Information

  • To process, fulfill, and deliver your orders, and to send order and shipping confirmations.
  • To provide customer support and honor the Big Ron Guarantee.
  • To send marketing emails when you have opted in, which you can leave at any time using the unsubscribe link.
  • To detect and prevent fraud and to keep the site secure.
  • To understand how the site is used so we can improve it.
  • To meet our legal, tax, and accounting obligations.

Cookies and Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, measure site performance, and support advertising. You can control cookies through your browser settings, and where required we honor the Global Privacy Control signal. To manage how your information is used for targeted advertising, see Your Privacy Choices.

Who We Share It With

We do not sell your personal information for money. We share it only with the service providers who help us run the store, and only as needed to do their job:

  • Our ecommerce platform (Shopify), which hosts the store and processes payments.
  • Payment processors, which handle your transaction securely.
  • Fulfillment and shipping partners, including our supplier Zendrop and the carriers who deliver your order, so your package can be produced, packed, and tracked.
  • Email and marketing tools, which send our confirmations and, if you opt in, our marketing.
  • Analytics providers, which help us understand site traffic.

We may also disclose information when the law requires it, to enforce our terms, or to protect the rights, property, or safety of Big Ron BBQ and our customers.

International Transfers

We operate from Canada and work with service providers that may store or process data in Canada, the United States, and other countries. Wherever your information travels, we take steps to keep it protected in line with this policy and applicable law.

How Long We Keep It

We keep personal information for as long as needed to fill your orders, support you, and meet our legal and accounting obligations. When it is no longer needed, we delete or anonymize it.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent to marketing at any time. Residents of the European Union and the United Kingdom hold these rights under the GDPR, and residents of California and other US states hold similar rights, including the right to opt out of the sharing of personal information for targeted advertising. To exercise any right, email support@bigronbbq.com. We will not treat you differently for exercising a privacy right. If you are unhappy with our response, you may contact your local data-protection authority.

Children

The site is meant for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will remove it.

Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is perfectly secure, so we cannot promise absolute security, but we work to keep your data safe and to act quickly if anything goes wrong.

Changes to This Policy

We may update this policy from time to time. The version posted on this page is the one that applies, and material changes take effect when posted. Please check back now and then.

Contact Us

Questions, requests, or concerns about your privacy: email support@bigronbbq.com. You can also reach us by phone at (858) 742-9010 or by mail at Big Ron BBQ, 403 Bank Street, Suite 1073, Ottawa, Ontario, K2P 1Y6, Canada.