Talk to the crew.

A real human reads every message and answers within 1 business day. Big Ron does not believe in hold music, ticket numbers, or the phrase "your call is important to us." Just write to us.

  • Order questions

    Your tracking number lands by email the moment the order ships (check spam, it hides there). Nothing moving for 10 business days? Write us and we chase the carrier ourselves.

    Read the FAQ 

  • Our guarantee

    We do not take physical returns, so nothing ships back. If your order arrives damaged, faulty, wrong, or not as described within 30 days, email us a photo and we refund or replace it. Your pick, no cost.

    Refund policy 

  • Everything else

    Wholesale, press, collabs, or a strongly held opinion about sausages. It all reaches the crew at support@bigronbbq.com. Big Ron reads over our shoulder.

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Contact form

The Big Ron Guarantee

Every claim on this site is literally true. Here is what we stand behind.

30 day guarantee

Something wrong within 30 days? We refund or replace it. Nothing to ship back, no forms, no drama.

Damaged? Replaced free

If it arrives damaged, email a photo and we ship a replacement or refund you. Your pick.

Secure checkout

Payments run through Shopify checkout with bank-level encryption. We never see your card.

Real support

A human reads and answers support email fast. Big Ron insists on it.